Search For "contact center"
Sobot Celebrates 2nd Anniversary by Revealing 4 Emerging Trends That Disti
Updated : 1 year, 11 months ago IST
Singapore, June 25: Sobot, an all-in-one contact center solution provider established in Singapore, is celebrating its second anniversary and revealing four emerging trends that highlight its unique business competitiveness, setting it apart from competitors such as Genesys and Zendesk. Init
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How SAN Softwares is Redefining Contact Center Management From Complexity
Updated : 2 years, 2 months ago IST
New Delhi [India], April 12: One of the main challenges many business owners face is the misconception that streamlining call center operations is complicated and expensive. They may be unaware of solutions like SanCCS that offer a simple yet powerful approach to call center management. Addi
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SquadStack Awarded 'CX Leader of the Year' by CX Strategy Summit & Awa
Updated : 2 years, 3 months ago IST
New Delhi [India], March 13: SquadStack, the tech-powered contact center, was honored with the esteemed title of 'CX Leader of the Year' by CX Strategy Summit & Awards 2024, highlighting the company's commitment to exceptional customer experiences. With a key focus on business expansion,
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NovelVox, The Popular CX Player, is Now CMMI Level 3 Accredited
Updated : 2 years, 4 months ago IST
New Delhi [India], January 19: Novelvox, the market leader in advanced solutions for contact centers, announced its accreditation with Capability Maturity Model Integration (CMMI) Level 3 status, in recognition of its outstanding services and development practices.
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Uniphore and Altruist Technologies Join Forces to Revolutionize Customer E
Updated : 2 years, 6 months ago IST
Mumbai (Maharashtra) [India], December 14: Uniphore, one of the world's largest AI-native companies, today announced a strategic partnership with Altruist Technologies Pvt Ltd., a prominent end-to-end solution provider in Business Process Outsourcing (BPO), Customer Management Outsourcing (C
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ClearTouch Announces Rebrand with a New Look Logo
Updated : 2 years, 8 months ago IST
Chennai (Tamil Nadu) [India], October 5: ClearTouch Connect, a leading contact center platform provider, announced today that it had completed a significant rebranding. This rebranding reflects how ClearTouch has grown and expanded in recent years, which aligns with its core principles of si
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UST Partners with Hyro to Integrate Enhanced Conversational AI Capabilitie
Updated : 2 years, 8 months ago IST
Bengaluru (Karnataka) [India], October 4: Hyro, the leader in responsible conversational artificial intelligence (AI) for healthcare, and UST, a leading digital transformation solutions company, today announced a partnership to enable UST ContineoHealth's hospital and health system clients t
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Exotel Takes Home Seamless Contact Center Solution of the Year Award at CX
Updated : 2 years, 8 months ago IST
Bengaluru (Karnataka) [India], September 21: Exotel, the emerging market’s leading connected customer conversation platform and a leading virtual telecom operator, has been felicitated with the prestigious CX Seamless Contact Center Solution of the Year award at the recent CX Evolve Awards i
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NovelVox Earns “Best Digital CX Platform” Award at the 5th Annual India CX
Updated : 2 years, 8 months ago IST
Mumbai (Maharashtra) [India], September 18: NovelVox, a prominent player in the contact center solutions industry, achieved yet another milestone by winning the prestigious 'Best Digital CX Platform' award at the 5th Annual India CX Summit & Awards 2023, held at Novotel Juhu, Mumb
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Go4Customer, a Cyfuture entity, introduces Conversation AI to optimize its
Updated : 2 years, 11 months ago IST
New Delhi [India], June 23: Go4Customer, a renowned BPO service provider and a Cyfuture entity, has recently launched Conversational AI to enhance its BPO services. Conversational AI is an advanced technology that uses natural language processing (NLP) and machine learning algorithms to simu
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Black Box Acquires GSN Australia
Updated : 2 years, 11 months ago IST
Mumbai (Maharashtra)/ Dallas (Texas) [US]/ Pittsburgh [US], June 19: Black Box Limited (formerly AGC Networks Limited) (BSE: BBOX) (NSE: BBOX), a trusted IT solutions provider, announced that it has completed the acquisition of GSN Australia through its indirect wholly-owned subsidiary - Bla
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Teckinfo Solutions Pvt. Ltd., a leading software provider to call centres,
Updated : 3 years, 1 month ago IST
New Delhi [India], April 17 (ANI/SRV): Teckinfo Solutions Pvt. Ltd., a leading software product company that has a legacy of offering niche Call / Contact Center Software solutions to ITES/BPO, Enterprise & MSMEs, has recently launched its latest offering, ID Cloud - Premium Contact Cent
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