Search For "contact center"
ClearTouch expands fintech footprint with goCollect integration for AI-pow
Updated : 4 months, 2 weeks ago IST
Chennai (Tamil Nadu) [India], January 29: ClearTouch, a leading provider of AI-driven cloud contact center solutions, today announced its integration with Credility's goCollect platform, India's fastest-growing system for digital, telecalling, and field-based loan collections.
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Movate and Krisp Announce Strategic Partnership to Transform Global CX Del
Updated : 4 months, 2 weeks ago IST
Bengaluru (Karnataka) [India], January 28: Movate, a global leader in digital technology and customer experience services, today announced a strategic partnership with Krisp, a leading real-time Voice AI provider for the contact center industry. This collaboration brings together Movate's de
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AROA Invests in C-Zentrix, an AI-Powered CCaaS Provider
Updated : 5 months, 1 week ago IST
Gurgaon (Haryana) [India], January 7: C-Zentrix, the flagship brand of Towards Vision Technologies Ltd. (TVT), a leading provider of contact center (CCaaS) and customer engagement technology, announced a strategic investment from the family office of Ritesh Agarwal (AROA), Founder and Group
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Kapture CX Reports Sustained Profitability, 80% YoY Growth; Eyes 2.5x Expa
Updated : 6 months ago IST
Bengaluru (Karnataka) [India], December 10: Kapture CX, a leading full-stack AI-driven enterprise-customer experience platform, today announced its sustained profitability, along with strong 80% year-over-year growth. Supported by major new wins from mainstream banking and fintech clients, t
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Simple2Call Launches New, Fully Compliant AI-powered Contact Center Suite
Updated : 11 months, 1 week ago IST
New Delhi [India] July 11: With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and legality of their contact center infrastructure. In this context, Simple2Call, a US-based Contact Center-as-a-Service (CCaaS) provider, has launc
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SuccessKPI Hosts Groundbreaking India Summit, Unveiling the Future of AI-P
Updated : 1 year, 3 months ago IST
Hyderabad (Telangana) [India] March 11: SuccessKPI, a leading cloud-native workforce engagement management (WEM) provider, hosted a 3-day AI-WEM Summit on February 26 in Hyderabad, India. The summit brought together hundreds of industry pioneers, thought leaders, and contact center operators
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HCLTech and Microsoft expand partnership to transform contact centers with
Updated : 1 year, 5 months ago IST
This collaboration is set to enhance the capabilities of contact centers by utilizing Microsoft Dynamics 365 Contact Center, a Copilot-first solution designed to deliver superior customer experiences, streamline problem-solving, and drive operational efficiency.
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Air India's telecom provider face technical difficulties
Updated : 1 year, 7 months ago IST
Air India on Thursday announced a customer advisory informing that its contact centers are currently experiencing technical difficulties, which may affect customers trying to reach their service executives.
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Movate Shines as a Global Leader in ISG Customer Experience Services Repor
Updated : 1 year, 8 months ago IST
Bengaluru (Karnataka) [India], October 16: Movate, a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a 'Leader' in the ISG Provider Lens™ Contact Center- Customer Experience Services Global 2024 report. This report by In
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Sobot Announces the Launch of Upgraded AI Agent in September
Updated : 1 year, 9 months ago IST
Singapore, August 21: Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months. This testing phase involved a carefully selected group
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Convin launches a 7-billion parameter LLM for Indian contact centers; expe
Updated : 1 year, 10 months ago IST
New Delhi [India], August 13: Convin, a leading AI-powered conversation intelligence platform for call center setups, recently launched its advanced Large Language Model (LLM), with 7 billion parameters. This model is specifically designed to improve the business output and resolve the un
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Mobicule accelerates growth in the South India Phygital Debt Resolution Sp
Updated : 1 year, 11 months ago IST
New Delhi [India], July 2: Mumbai-based, Mobicule Technologies Pvt. Ltd., a frontrunner in Phygital Debt Resolution and customer onboarding, proudly announces its strategic expansion in the South India market, marking a significant step towards enhancing its presence and capabilities in the
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