Hyderabad (Telangana) [India] March 11: SuccessKPI, a leading cloud-native workforce engagement management (WEM) provider, hosted a 3-day AI-WEM Summit on February 26 in Hyderabad, India. The summit brought together hundreds of industry pioneers, thought leaders, and contact center operators
Mold (Wales) [UK], November 23: QPC, a leading provider of customer contact optimisation solutions, today announced the availability of Tracxion Drive, our advanced WFM/WEM Data Adapter for Genesys Cloud CX®, on the Genesys AppFoundry™, a marketplace of solutions offering a curate