Meanwhile, the Ministry of Civil Aviation on Saturday directed IndiGo to trace and deliver the baggage separated from passengers due to cancellations or delays within the next 48 hours.
The airline added that cancellations have dropped below 850 flights compared to previous days and urged travellers to check the latest flight status online and seek refunds if needed.
Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu shared on X, announcing strict directives to IndiGo amid widespread cancellations and delays, ordering the airline to clear all pending passenger refunds and complete the entire refund process for cancelled or disrupted flights by 8
"No questions asked. In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment," the X post read.
IndiGo operations across India remained severely disrupted even on Saturday, with more than 100 flights cancelled, leaving thousands of passengers stranded at airports in Mumbai, Hyderabad, Guwahati, and other cities.
Passengers across major airports, including the one in Delhi, faced long queues and extended waiting hours after technical and operational issues triggered major disruptions in IndiGo's flight network. Aviation officials said efforts were underway to stabilise the schedule and accommodate
IndiGo cancelled three out of ten scheduled flights at Jammu Airport on Saturday, while a fourth flight faced delays, further disrupting passenger travel plans amid widespread cancellations across India. The disruptions add to the operational challenges faced by one of the country's large
Speaking to ANI, Northern Railway Chief Public Relations Officer (CPRO) Himanshu Shekhar Upadhyay said the zone has attached additional coaches to key Rajdhani and Shatabdi trains and introduced special services to Sabarmati, Mumbai, Howrah, Patna, Darbhanga, and Thiruvananthapuram to add
The Ministry has also instructed airlines not to levy any rescheduling charges for passengers whose travel plans were impacted by cancellations. It emphasised that any delay or non-compliance in processing refunds will invite immediate regulatory action under the Ministry's powers.
Speaking to ANI, the UBT MP said the airline's large market share had worsened the impact of operational disruptions, urging the management to take responsibility for the inconvenience caused to passengers and staff alike.
In order to protect passengers from any form of opportunistic pricing, the Ministry has invoked its regulatory powers to ensure fair and reasonable fares across all affected routes.