Civil Aviation Secretary Samir Kumar Sinha said the government worked actively to address passengers' concerns in the wake of the disruption caused by the recent IndiGo operational crisis, and 100 per cent refunds for PNR cancellations have apparently been completed.
Things are almost back to normal after the disruptions caused by the recent IndiGo operational crisis and the government coordinated efforts at various tiers, including airports, amid problems faced by passengers, Civil Aviation Secretary Samir Kumar Sinha said on Monday.