The airline added that cancellations have dropped below 850 flights compared to previous days and urged travellers to check the latest flight status online and seek refunds if needed.
Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu shared on X, announcing strict directives to IndiGo amid widespread cancellations and delays, ordering the airline to clear all pending passenger refunds and complete the entire refund process for cancelled or disrupted flights by 8
The airline clarified that some expensive multi-stop or mixed-class fares seen on third-party platforms cannot be fully controlled, but it is working with these platforms to address the issue.
IndiGo operations across India remained severely disrupted even on Saturday, with more than 100 flights cancelled, leaving thousands of passengers stranded at airports in Mumbai, Hyderabad, Guwahati, and other cities.
Passengers across major airports, including the one in Delhi, faced long queues and extended waiting hours after technical and operational issues triggered major disruptions in IndiGo's flight network. Aviation officials said efforts were underway to stabilise the schedule and accommodate
IndiGo cancelled three out of ten scheduled flights at Jammu Airport on Saturday, while a fourth flight faced delays, further disrupting passenger travel plans amid widespread cancellations across India. The disruptions add to the operational challenges faced by one of the country's large
The Ministry has also instructed airlines not to levy any rescheduling charges for passengers whose travel plans were impacted by cancellations. It emphasised that any delay or non-compliance in processing refunds will invite immediate regulatory action under the Ministry's powers.
Speaking to ANI, the UBT MP said the airline's large market share had worsened the impact of operational disruptions, urging the management to take responsibility for the inconvenience caused to passengers and staff alike.
Congress MP Rajeev Shukla on Saturday raised concerns over the large-scale cancellation of IndiGo flights, stating that thousands of passengers have been left stranded at airports and alleging that the government has failed to provide adequate assistance to affected travellers.
Major flight disruptions at IndiGo continued to cause nationwide chaos on Friday and affected thousands of passengers, including filmmaker Kiran Rao, whose international travel plans were derailed due to repeated delays and lack of clarity from the airline.
Indira Gandhi International Airport (IGI) in Delhi on Saturday issued a passenger advisory stating that flight operations are "steadily resuming and getting back to normalcy" following recent disruptions.