Passengers across India are facing significant disruptions as IndiGo grapples with flight cancellations, causing delays and logistical challenges for travellers.
The Directorate General of Civil Aviation (DGCA) has formally issued a show-cause notice to IndiGo's Chief Executive Officer Pieter Elbers--holding the airline accountable for large-scale operational disruptions in recent days and pointing to "significant lapses in planning, oversight and
In view of the widespread disruptions that travellers across India are currently experiencing, Air India and Air India Express announced a series of proactive measures to help those stranded reach their destinations.
According to airport data accessed on Saturday, several major hubs reported significant cancellations by IndiGo. Hyderabad Airport recorded 69 planned cancellations, including 26 arrivals and 43 departures.
Following days of widespread disruptions across its network, IndiGo said on Saturday that it looks to operate over 1500 flights by the end of the day, confirming that there are some "early signs of improvement".
In the wake of recent disruptions, Union Minister of State for Civil Aviation and Cooperation Murlidhar Mohol on Saturday said that the DGCA has set up a four-member committee to review the operational disruptions in IndiGo Airlines.
As IndiGo's flight operations continued to face significant disruptions on Saturday, leaving thousands of passengers stranded across major airports nationwide, the President of the Council of Indian Aviation, Nitin Jadhav, demanded an inquiry into the IndiGo cancellation chaos.
Meanwhile, the Ministry of Civil Aviation on Saturday directed IndiGo to trace and deliver the baggage separated from passengers due to cancellations or delays within the next 48 hours.
The airline added that cancellations have dropped below 850 flights compared to previous days and urged travellers to check the latest flight status online and seek refunds if needed.
Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu shared on X, announcing strict directives to IndiGo amid widespread cancellations and delays, ordering the airline to clear all pending passenger refunds and complete the entire refund process for cancelled or disrupted flights by 8
"No questions asked. In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment," the X post read.