Search For "cx"
30 per cent of Indian Companies Plan Significant Investments in GenAI, Rev
Updated : 1 year, 6 months ago IST
New Delhi [India], September 11: A report by the global cloud communications platform Infobip highlights that Indian businesses are gearing up to invest in GenAI solutions to enhance personalized customer experiences. In India, 30% of companies are planning to invest in GenAI, while 4% have
Read More
Exotel Unveils New Local Cloud and AI Solutions for Enhanced Customer Expe
Updated : 1 year, 6 months ago IST
Bangalore (Karnataka) [India], September 10: Exotel, a leading provider of AI-powered customer engagement and experience solutions, successfully concluded its flagship event, EngageX 2024, in Riyadh, Saudi Arabia, with the introduction of the all-new Ameyo by Exotel. This marks a new chapter
Read More
IIT Bombay and Washington University in St. Louis inviting CXO's applicati
Updated : 1 year, 6 months ago IST
Mumbai (Maharashtra) [India], September 7: The IIT Bombay-WashU Executive MBA program is specifically designed to address the complex challenges faced by top executives and CXOs. It aims to enhance leaders' capacity to wield power and influence effectively while skillfully navigating global
Read More
Startek® India Honored with 'HR Excellence Award for Excellence in Li
Updated : 1 year, 6 months ago IST
Mumbai (Maharashtra) [India], September 5: Startek®, a digital first global customer experience (CX) solutions provider, announced that Startek India has been conferred with the prestigious 'HR Excellence Award for Excellence in Line of Business Strategy' by BW People and BW Businesswor
Read More
Startek® honored with 4 prestigious Stevie® Awards for Great Emp
Updated : 1 year, 6 months ago IST
Mumbai (Maharashtra) [India], September 4: Startek®, a digital first global customer experience (CX) solutions provider, announced that it has been recognized with four prestigious Stevie® Awards for Great Employers 2024. This recognition underscores the Startek commitment to foste
Read More
VTEX Acquires Weni to Enhance Its Composable and Complete Platform, Delive
Updated : 1 year, 6 months ago IST
Mumbai (Maharashtra) [India], September 4: VTEX (NYSE: VTEX), the composable and complete commerce platform trusted by 2,600 global enterprise brands and retailers, has acquired Weni, a leader in customer service solutions fueled by advanced AI. This acquisition strengthens VTEX's ability to
Read More
Flytxt Appoints Vickram Nagi as Senior Vice President and Head of Global S
Updated : 1 year, 6 months ago IST
Dubai [UAE], September 2: Flytxt, a pioneer in AI-powered Software-as-a-Service (SaaS) solutions that maximise customer lifetime value (CLTV) for subscription businesses, has announced the appointment of Vickram Nagi as Senior Vice President and Head of Global Sales.
Read More
Thane CGST & CX Commissionerate uncovers Rs 34.74 cr fraudulent ITC ra
Updated : 1 year, 6 months ago IST
During a series of follow-up searches, the authorities uncovered incriminating evidence including fake invoices, chequebooks, laptops, and pen drives containing details of the bogus firms.
Read More
Fusion CX Announces Strategic Investment in RCC BPO, Belize
Updated : 1 year, 7 months ago IST
Kolkata (West Bengal) [India], August 29: Fusion CX, a leading provider of customer experience (CX) and business process management solutions, announced the completion of strategic investment into RCC BPO, a prominent outsourcing services provider based in Belize. This strategic investment w
Read More
GenAI Enables Customer Experiences in APAC to Reach Their Full Potential
Updated : 1 year, 7 months ago IST
Kuala (Lumpur) [Malaysia], August 26: Global cloud communications platform Infobip has released a new report with research insights by leading analyst firm IDC. The new Infobip eBook titled "Unlocking the potential of GenAI in CX" takes a closer look at how GenAI is enabling businesses to sc
Read More
Startek Expands UK Operations with Acquisition of a Strategic stake in Int
Updated : 1 year, 7 months ago IST
Mumbai (Maharashtra) [India], August 20: Startek, a global leader in customer experience management solutions, today announced the acquisition of a controlling interest in Intelling, a United Kingdom-based customer acquisition and retention specialist. This strategic move is set to bolste
Read More
Kapture CX accelerates the adoption of AI-based customer service bots with
Updated : 1 year, 7 months ago IST
New Delhi [India], August 16: Kapture CX, India's leading GenAI powered CX automation platform has announced the launch of Self Serve 2.0, an AI-powered customer self service solution. This strategic step marks a significant milestone in Kapture's journey to revolutionise customer service
Read More