The airline clarified that some expensive multi-stop or mixed-class fares seen on third-party platforms cannot be fully controlled, but it is working with these platforms to address the issue.
IndiGo operations across India remained severely disrupted even on Saturday, with more than 100 flights cancelled, leaving thousands of passengers stranded at airports in Mumbai, Hyderabad, Guwahati, and other cities.
IndiGo cancelled three out of ten scheduled flights at Jammu Airport on Saturday, while a fourth flight faced delays, further disrupting passenger travel plans amid widespread cancellations across India. The disruptions add to the operational challenges faced by one of the country's large
The Ministry has also instructed airlines not to levy any rescheduling charges for passengers whose travel plans were impacted by cancellations. It emphasised that any delay or non-compliance in processing refunds will invite immediate regulatory action under the Ministry's powers.
Speaking to ANI, the UBT MP said the airline's large market share had worsened the impact of operational disruptions, urging the management to take responsibility for the inconvenience caused to passengers and staff alike.
In order to protect passengers from any form of opportunistic pricing, the Ministry has invoked its regulatory powers to ensure fair and reasonable fares across all affected routes.
Congress MP Rajeev Shukla on Saturday raised concerns over the large-scale cancellation of IndiGo flights, stating that thousands of passengers have been left stranded at airports and alleging that the government has failed to provide adequate assistance to affected travellers.
Major flight disruptions at IndiGo continued to cause nationwide chaos on Friday and affected thousands of passengers, including filmmaker Kiran Rao, whose international travel plans were derailed due to repeated delays and lack of clarity from the airline.
Chennai Airport witnessed major disruptions on Saturday as a total of 48 flights scheduled to operate till tonight were cancelled, affecting passengers travelling to key domestic destinations, including Mumbai, Hyderabad, Delhi, Bengaluru, Coimbatore, Ahmedabad, Visakhapatnam, Andaman, Lu