The airline said it is in the process of "identifying flights where customers were severely impacted and stranded at airports on 3, 4, and 5 December" and will "reach out to all such customers in January so that compensation can be extended smoothly."
The airline has resumed its operations across its 138 destinations, with its "on-time performance" being consistently normal "as per IndiGo standards."
Taking serious note of large-scale passenger inconvenience faced by passengers due to widespread flight cancellations and delays by IndiGo Airlines in recent days, the Directorate General of Civil Aviation (DGCA) has constituted a dedicated Oversight Team to be stationed at the airline's
As part of its return to normalcy following issues with new pilot rest rules that caused cancellations, Elbers conveyed a message of "step by step, we're getting back," thanking staff and assuring customers that ongoing efforts are underway to restore full service.
Minister of Civil Aviation Ram Mohan Naidu Kinjarapu convened a detailed video conference with all Airport Directors across the country to review ground-level preparedness and passenger support mechanisms in the light of rescheduling of flights happening due to multiple reasons like post-acc