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AI-enabled tools to streamline complaint handling at RBI: MoS Finance
Updated : 3 months, 1 week ago IST
While answering an unstarred question in Rajya Sabha, the Minister of State (MoS), Ministry of Finance, Pankaj Chaudhary, said, "The process of complaint resolution is being streamlined through revision in the Reserve Bank-Integrated Ombudsman Scheme."
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RBI Ombudsman sees 13.34 Lakh complaints in FY25; Loans, Credit Cards domi
Updated : 3 months, 1 week ago IST
RBI highlighted an expanded digital complaint footprint, improved disposal efficiency, and increasing concerns around loans, credit cards and digital frauds.
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