Search For "national consumer helpline"
CCPA cracks down on restaurants for illegal service charges, takes action
Updated : 2 months ago IST
According to the CCPA, investigations triggered by consumer complaints received through the National Consumer Helpline (NCH) revealed that several restaurants were automatically adding service charges, often around 10 per cent, to food bills without customer consent. Such practices directly
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National Consumer Helpline recovers Rs 45 crore in refunds for consumers o
Updated : 2 months, 2 weeks ago IST
The National Consumer Helpline (NCH) helped people across India get back Rs 45 crore in refunds during a recent eight-month period. According to a press release from the Ministry of Consumer Affairs, Food & Public Distribution, the helpline successfully solved 67,265 complaints related to re
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National Consumer Day 2025 celebrated with theme of "Efficient and Speedy
Updated : 2 months, 2 weeks ago IST
Addressing the National Consumer Day 2025 celebrations at Bharat Mandapam in New Delhi on Wednesday, Joshi said technology-enabled reforms are significantly improving access, transparency and speed in consumer dispute resolution. The event was organised by the Department of Consumer Affai
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Consumer Affairs Ministry activates dedicated INGRAM portal to handle GST-
Updated : 5 months, 1 week ago IST
The Ministry of Consumer Affairs, Food & Public Distribution on Saturday announced the activation of a dedicated category on the INGRAM portal to handle anticipated consumer queries and complaints on the National Consumer Helpline (NCH), following the implementation of revised GST cha
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E-commerce leads refund grievances with 3,594 cases and Rs 1.34 crore refu
Updated : 6 months, 3 weeks ago IST
The e-commerce sector has recorded the highest volume of refund-related grievances with 3,594 cases, resulting in refunds worth Rs 1.34 crore facilitated by National Consumer Helpline (NCH), said the Ministry of Consumer Affairs, Food & Public Distribution on Friday.
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Pralhad Joshi writes to Health Minister JP Nadda urging action against sel
Updated : 11 months, 2 weeks ago IST
Pralhad Joshi, Union Minister of Consumer Affairs, Food and Public Distribution, has written to Union Minister of Health & Family Welfare JP Nadda urging action against the selling of "fake and adulterated paneer in markets".
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Pralhad Joshi writes to JP Nadda to act against erring establishments, ens
Updated : 11 months, 2 weeks ago IST
Union Minister Pralhad Joshi on Friday wrote to his cabinet colleague JP Nadda, urging immediate action against erring establishments to protect public health and ensure consumer trust.
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AI-enabled consumer helpline system set up, gives sector-wise analysis of
Updated : 1 year, 1 month ago IST
Department of Consumer Affairs has set-up an AI-enabled National Consumer Helpline (NCH) system that offers sector-wise analysis of grievances.
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National consumer helpline upgraded to simplify filing complaints before l
Updated : 1 year, 7 months ago IST
upgraded NCH is accessible to everyone in the country and supports 17 languages, including Hindi, English, and several regional languages. People can call the toll-free number 1915 or use various methods like WhatsApp, SMS, email, the NCH app, the web portal, or the Umang app to register the
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Centre calls airlines, travel portals to discuss consumer grievances regar
Updated : 2 years, 4 months ago IST
Singh also said that approximately 10,000 complaints related to the airline sector have been registered through the government's National Consumer Helpline in the last one year and about half of the complaints are regarding consumers not getting refunds from the airlines after cancellation o
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Delhi HC imposes Rs 1 lakh on Restaurant and Hotel Associations for non-co
Updated : 2 years, 7 months ago IST
A number of consumers have complained about the forceful collection of service charges on the National Consumer Helpline (NCH). Since the guidelines issued by the CCPA in July, 2022, more than 4,000 complaints have been registered.
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Hotels, restaurants can't force customers to pay service charge; CCPA issu
Updated : 3 years, 8 months ago IST
New Delhi [India], July 4 (ANI): The Central Consumer Protection Authority (CCPA) has issued guidelines for "preventing unfair trade practices and violation of consumer rights" with regard to levying of service charge in hotels and restaurants.
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