Search For "cx journey"
Startek launches Generative AI Platform to empower agents and enhance cust
Updated : 1 year, 9 months ago IST
Mumbai (Maharashtra) [India], May 22: Startek®, a global customer experience (CX) solutions provider, today announced the launch of Startek® Generative AI, a comprehensive suite of Generative AI solutions designed to expedite and enhance business processes, ensuring greater efficie
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IGT Solutions wins Gold for Tokopedia Care
Updated : 3 years, 3 months ago IST
Jakarta [Indonesia], November 21 (ANI/PRNewswire): IGT Solutions (IGT) won several accolades at the recent '17th Annual Global Top Ranking Performers Awards APAC' organized by ContactCenterWorld--the world's largest contact center association. IGT represented Tokopedia as its CX (Customer Ex
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New data by Zendesk reveals digital transformation accelerated by 1-3 year
Updated : 4 years, 10 months ago IST
Bangalore (Karnataka) [India], April 27 (ANI/NewsVoir): In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19 transformed customer expectations and workplace dynamics, virtually overnight. Being digital-first and, in many cases, digital-only, meant compani
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