Search For "customer grievance"
Dvara Research Releases Report on MFIN's CGRM - Findings and Recommendatio
Updated : 2 years, 7 months ago IST
New Delhi [India], October 11: Microfinance Institutions Network (MFIN), the premier industry association and RBI recognised Self-Regulatory Organization (SRO) has made public its Study Report by Dvara Research on its Customer Grievance Redressal Mechanism (CGRM). MFIN's CGRM was set-up in 2
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RBI issues new guidelines for fair lending practices
Updated : 2 years, 9 months ago IST
The RBI's move comes as part of its ongoing efforts to ensure that borrowers are treated fairly and to address customer grievances arising from divergent practices in the imposition of penal charges.
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RBI Governor urges ombudsman to be sensitive, judicious while redressing c
Updated : 3 years, 7 months ago IST
The Governor said the RBI Ombudsmen and the regulated entities (REs) must first identify the root causes of persisting customer complaints and take necessary systemic measures to correct them. Second, the resolution of customer complaints by the REs and the RBI ombudsmen have to be fair and
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Socomec India launches 'ExpertCare Center' to deliver unparalleled custome
Updated : 7 years, 11 months ago IST
New Delhi [India], June 27 (ANI-NewsVoir): Socomec, a leading global manufacturer of power control, availability, and safety equipment, announces the launch of its new pan-India ExpertCare Center, that will be operational 24x7x365, starting June 27th, 2018, through its toll-free helpline num
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