The airline said it is in the process of "identifying flights where customers were severely impacted and stranded at airports on 3, 4, and 5 December" and will "reach out to all such customers in January so that compensation can be extended smoothly."
IndiGo will offer travel vouchers worth Rs 10,000 to such severely impacted customers over the past few days, and those vouchers can be used for any future IndiGo journey for the next 12 months, a spokesperson from the airline said Thursday.