Search For "contact centers"
Kapture CX Reports Sustained Profitability, 80% YoY Growth; Eyes 2.5x Expa
Updated : 5 months, 1 week ago IST
Bengaluru (Karnataka) [India], December 10: Kapture CX, a leading full-stack AI-driven enterprise-customer experience platform, today announced its sustained profitability, along with strong 80% year-over-year growth. Supported by major new wins from mainstream banking and fintech clients, t
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HCLTech and Microsoft expand partnership to transform contact centers with
Updated : 1 year, 4 months ago IST
This collaboration is set to enhance the capabilities of contact centers by utilizing Microsoft Dynamics 365 Contact Center, a Copilot-first solution designed to deliver superior customer experiences, streamline problem-solving, and drive operational efficiency.
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Air India's telecom provider face technical difficulties
Updated : 1 year, 7 months ago IST
Air India on Thursday announced a customer advisory informing that its contact centers are currently experiencing technical difficulties, which may affect customers trying to reach their service executives.
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Convin launches a 7-billion parameter LLM for Indian contact centers; expe
Updated : 1 year, 9 months ago IST
New Delhi [India], August 13: Convin, a leading AI-powered conversation intelligence platform for call center setups, recently launched its advanced Large Language Model (LLM), with 7 billion parameters. This model is specifically designed to improve the business output and resolve the un
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NovelVox, The Popular CX Player, is Now CMMI Level 3 Accredited
Updated : 2 years, 4 months ago IST
New Delhi [India], January 19: Novelvox, the market leader in advanced solutions for contact centers, announced its accreditation with Capability Maturity Model Integration (CMMI) Level 3 status, in recognition of its outstanding services and development practices.
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UST Partners with Hyro to Integrate Enhanced Conversational AI Capabilitie
Updated : 2 years, 7 months ago IST
Bengaluru (Karnataka) [India], October 4: Hyro, the leader in responsible conversational artificial intelligence (AI) for healthcare, and UST, a leading digital transformation solutions company, today announced a partnership to enable UST ContineoHealth's hospital and health system clients t
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Skit.ai Mentioned in the 2022 Gartner Competitive Landscape Conversational
Updated : 3 years, 5 months ago IST
Bengaluru (Karnataka) [India], December 14 (ANI/NewsVoir): Skit.ai, the leading Voice AI SaaS company, announced that it had been recognized in the 2022 Gartner Competitive Landscape Report for Conversational AI Platforms 2022.
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Engagely.ai launches Voice AI Cloud to empower contact centers
Updated : 4 years, 6 months ago IST
Mumbai (Maharashtra) [India], November 3 (ANI/PRNewswire): Engagley.ai, a leading Customer Engagement Automation Platform has launched the AI powered contact center automation platform on the cloud to deliver personalized and humanized customer experience.
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Uniphore adds Robotic Process Automation Technology to its arsenal to Acce
Updated : 5 years, 7 months ago IST
Chennai (Tamil Nadu)[India] / Palo Alto (California) [USA], October 20 (ANI/BusinessWire India): Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced today that it acquired an exclusive third party license for Robotic Process Automation (RPA) techn
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Uniphore and NTT DATA sign multi-year deal to bring Conversational Service
Updated : 5 years, 7 months ago IST
Chennai (Tamil Nadu) [India] / Palo Alto (California)/Plano (Texas) [USA], October 20 (ANI/BusinessWire India): In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NT
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